Return or exchange an unwanted item:

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Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from us, and we will issue you a refund. Order cancellations must be in writing.  Please write to: elizabeth@edsfashions.co.uk, within 2 working days of placing the order. If we have already processed and sent your order, you will have to return the order to us and we will treat this as an unwanted item.

Return or exchange an unwanted item:

The Consumer Contracts Regulations replaced the Distance Selling Regulations in June 2014.
Under the Distance Selling Regulations, you had the right to return your order up to seven days from the day after you receive your goods.  The Consumer Contracts Regulations extend this right to 14 days from the day you receive your goods.  Therefore, If you are not completely satisfied with your purchase and would like to return the item or have it exchanged, please contact us by email on elizabeth@edsfashions.co.uk.  The returning item should reach us in its original state within 14 days of receipt. We will issue a refund on receipt, or exchange the item if preferred. Please note, delivery charges are only refundable if you cancel your order within 2 days of placing it and it has not been sent out or where the goods are faulty.

Please Note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.

Faulty Items:

If the item you received is faulty, please contact us at elizabeth@edsfashions.co.uk, with your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 21 days from receipt of the faulty item to return it to us.

Kind Regards
Elizabeth Petrucci
Director, EDS Fashions UK  –  07828769044